Who are we?
We are Michael and Eileen Costine trading as (“East Cork Cabs”) operating at 91 Main Street Midleton, County Cork.
We are a service provider of taxis and transport services.
This notice sets out the basis on which any personal data we collect from you, or from others, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection Regulation (the GDPR):
- the data controller is East Cork Cabs as an employer, as a service provider, and where dealing with suppliers.
Our Privacy Co Ordinator may be contacted at firstname.lastname@example.org
Information we may collect from you
We collect Data from you which you volunteer when you provide such Data to us, or via our services with which you interact. We may also be given other Data relating to you by other persons, or we may obtain such other Data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process Data; including the following in the course of providing services to you, which could contain your Data:
Your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your contract data, financial information about you, including your bank account details, credit card details, direct debit, IBAN or other payment details. We may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing to you.
We may also process other data, which is not personal data.
When you access our website your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
Security and where we store your Data
We are committed to protecting the security of your Data. We use a variety of security technologies and procedures to help protect your Data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available.
The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. We do not however authorise any third party to use your Data for their own purposes. Non-EEA countries may not provide an adequate level of protection in relation to processing your Data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your Data, we cannot guarantee the security of your Data transmitted to us. Any transmission of data is at your own risk. Once we receive your Data, we use appropriate security measures to seek to prevent unauthorised access.
Uses made of your Data
We use your Data that we hold to:
- In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, or where you have consented to be contacted for such purposes;
- carry out our obligations arising from any contracts entered into between you and us;
- in our legitimate interest of advertising our services.
- comply with legislation;
- notify you about changes to our services; and/or
- to process Data to take steps at your request prior to entering into a contract with you. We may also need to process Data to enter into a contract with you. In some cases, we need to process Data to ensure that we are complying with our legal obligations.
List of services
We provide taxi and transport services
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect, at email@example.com.
We keep your Data for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your Data to provide this service to you, you can request that we erase your Data and close your account with us. Please note that if you request the erasure of your Data:
- We may retain some of your Data as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
- We may retain and use your Data to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
- Because we maintain our records to protect from accidental or malicious loss and destruction, residual copies of your Data may not be removed from our backup systems for a limited period of time.
Disclosure of your information
We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently we disclose your Data to the following providers.
|Provider/Recipient||State “EU” or alternatively state jurisdiction to which the Data is transferred|
|Your authorised representatives||EU|
|Third parties with whom: (i) we need to share your information to facilitate transactions you have requested, and (ii) you ask us to share your information||EU and Non-EU|
|Service providers who provide us with support services||EU and Non-EU|
|Statutory and regulatory bodies (including central and local government) and law enforcement authorities in order to any applicable laws, grant applications and /or court orders;||EU|
|Third parties in connection with a sale or purchase of assets by us:||EU and Non-EU|
|Service providers who provide us with marketing including online marketing services, Wi-Fi services, website and online platforms, and subcontractors who provide driving hire service to us.||EU and Non-EU|
|Trade associations and professional bodies, non-statutory bodies and members of trade associations;||EU and Non-EU|
|Business or joint venture partners||EU and Non -EU|
Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.
We do not conduct profiling.
Where we process your Data based only on your consent, you may withdraw your consent.
You have the right to bring a complaint to a supervisory authority if you have any complaints about the processing of your Data. In Ireland the Data Protection Commission is the supervisory authority.
In circumstances where the provision of your Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, we will advise you at the point of collecting your Data whether the Data is a required field, and the consequences of not providing the Data.
Where the Data is not provided by you we will set out what the categories of Data are, and where we obtained the Data here.
We use Google Maps for route planning and collection purposes.
We may need to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law.
- Payment Information. When you make payments, we require certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.
- Identity Verification and Other Information. We may require identity verification information, in order to verify your identity and comply with applicable law.
How we use the payment data collected
- Enable you to pay for our products and services.
- Detect and prevent fraud, abuse, security incidents, and other harmful activity.
- Conduct security investigations and risk assessments.
- Conduct checks against databases and other information sources.
- Comply with legal obligations (such as anti-money laundering regulations).
- Enforce our payment terms.
We process this information in our legitimate interest in providing goods and services and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
If you are not a customer, you may still opt to receive communications from us which we consider may be of interest to you, by any of the following methods: newsletter, email, SMS text message, social media and phone calls. You will be asked to opt-in if you wish to receive these. If you wish to be removed from our list (opt-out), at any time, you can do so by clicking on the unsubscribe link at the bottom of each email communication you receive from us. You can also opt out by contacting us at firstname.lastname@example.org
If East Cork Cabs undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your Data in connection with such transaction or in contemplation of such transaction (e.g., due diligence).
Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: –
- The right to access data relating to you (‘access right’).
- The right to rectify/correct data relating to you (‘right to rectification’).
- The right to object to processing of data relating to you (‘right to object’).
- The right to restrict the processing of data relating to you (‘right to restriction’).
- The right to erase/delete data relating to you (i.e. the “right to erasure”). and
- The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).
In order to exercise any of the rights set out above, please contact our Privacy Co-Ordinator at email@example.com.
If you are unhappy with how we process personal data, we ask you to contact us so that we can rectify the situation.
You may lodge a complaint with a supervisory authority. The Irish supervisory authority is the Data Protection Commission. The website is www.dataprotection.ie.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that Data and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide Data after we post any such changes, you accept and agree to this Policy as modified.
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to firstname.lastname@example.org
All requests will be dealt with promptly and efficiently.